Frequently Asked Questions

Garage door springs break primarily due to metal fatigue from regular use—most springs are rated for about 10,000 cycles (one cycle = one open and close). Other contributing factors include rust and corrosion, especially in humid climates like North Carolina, improper maintenance, extreme temperature fluctuations, and poor-quality springs. Regular lubrication and annual inspections can significantly extend spring life.

Yes! We understand that a new garage door is a significant investment in your home. We offer flexible financing options with approved credit, including 0% interest plans for qualified buyers. Our team will work with you to find a payment plan that fits your budget while ensuring you get the quality insulated door your home deserves. Contact us for a free estimate and financing pre-approval.

Garage door prices vary widely based on size, material, insulation, and style. Basic steel doors start around $800-1,200 installed, while premium insulated doors with windows can range from $1,500-3,500. Custom wood or copper-clad doors can exceed $5,000. We offer free in-home estimates so you can get an accurate price for your specific needs without any obligation.

We recommend annual professional maintenance for optimal performance and longevity. A tune-up includes lubricating moving parts, testing safety features, checking balance and alignment, tightening hardware, and inspecting for wear. Regular maintenance can extend your door's life by years and help prevent unexpected breakdowns. Many of our customers sign up for our annual maintenance plan for convenience and savings.

Noisy garage doors are typically caused by worn rollers, loose hardware, lack of lubrication, or unbalanced doors. Metal rollers are particularly noisy—upgrading to nylon rollers can significantly reduce noise. Sometimes the issue is as simple as tightening a few bolts or applying lubricant. Our technicians can diagnose the cause during a service call and recommend the most cost-effective solution.

Yes, we repair off-track garage doors regularly. This is actually one of our emergency specialties since an off-track door can be a security concern or prevent you from using your vehicle. The repair involves carefully lifting the door, realigning the rollers into the track, and fixing whatever caused the derailment in the first place—usually a broken cable, bent track, or roller issue.

Absolutely! We service commercial and industrial overhead doors, rolling steel doors, and sectional doors for businesses throughout our service area. We understand that a non-functional commercial door can impact your business operations, so we offer priority scheduling and after-hours service for commercial clients.

Our 5-year warranty covers both parts and labor on all installations and repairs we perform. If something we installed or fixed fails within the warranty period, we'll make it right at no additional cost to you. Manufacturer warranties on parts (springs, openers, etc.) may extend beyond our service warranty. We'll explain all warranty coverage in detail before any work begins.

A standard single-door replacement typically takes 3-4 hours from start to finish. Double doors or installations requiring new tracks and opener installation may take 5-6 hours. We complete most installations in a single day, and we clean up thoroughly before leaving. Same-day installation is often available for in-stock doors.

Yes, all our technicians are fully licensed, insured, and bonded. We carry comprehensive liability insurance and workers' compensation coverage, protecting you and your property. Our team includes Master Technician certified professionals with OSHA safety training. You can trust that qualified experts are working on your home.

Yes! We're experts in smart home integration for garage doors. We install WiFi-enabled openers from top brands like LiftMaster and Chamberlain that allow you to control and monitor your garage from anywhere via smartphone. Features include real-time alerts, activity logs, voice control compatibility (Alexa, Google Home), and integration with home security systems.